Service with a SMILE!

IIPM PUBLICATION
By altering mindsets that are firmly ensconced within the milieu that makes up a corporate, the argument is that it is possible to revolutionise the attitude that is displayed towards customers. These affable leanings can moor clientele in a short-term rapport, but if you seek a symbiotic relationship that entails long-term loyalty, little imperatives make all the difference. It might be easy to dismiss this book as based on a figment of an over-active imagination, but that cannot possibly be the case seeing that Kindness has its origins in painstaking research and even goes so far as to instantiate its arguments by liberally peppering the content with real-life examples of companies that are known for the exceptional delivery of customer service that has come to encapsulate their customer interactions. In essence, Horrell expounds on his view that spreading the ‘love’ (read kindness and consideration) creates a ripple effect of its own volition and acts as the harbinger of astonishing customer relations.

For Complete IIPM Articles, Click here

Source :- IIPM Editorial, 2006, Arindam Chaudhuri's Initiative

For More IIPM Info, Visit below....
http://spaces.msn.com/iipm-publications/
http://spaces.msn.com/iipm-editorials/
http://spaces.msn.com/iipm-management/
http://spaces.msn.com/iipm-india-publication/
http://spaces.msn.com/iipm-india-iipm/
http://spaces.msn.com/iipm-business-economics/
http://spaces.msn.com/iipm-mumbai/
http://spaces.msn.com/b-school-iipm/
http://spaces.msn.com/iipm-alliances/
http://spaces.msn.com/iipm-alumni/
http://spaces.msn.com/iipm-application/

For More IIPM Article, Visit below....
Mr. ‘Paper’onni!
Wine Wonder, Down Under…
The findings are shocking
Social Revolution' or 'Capitalist Carnival'?
New IT Park to come up in Jaipur
LEAGUE OF DENTED CHAMPIONS : IIPM
EAT, DRINK AND STAY HEALTHY
Marineau has creditably improved the finances of LS&CO. , but his job is still largely undone
Tsotsi!!
IIPM : One that glitters most is ‘Indian’ gold

It’s Raining Wine!

IIPM PUBLICATION
The charmed old walls of Requena, located on the banks of river Margo in Valencia county, transport one to another plane altogether. For, from narrow by lanes to the charming city plaza, Requena oozes tranquility. That singular moment of serenity, an unattainable quest in our humdrum continuation, is what lies here in profusion. As unique as the underground caves below city dwellings(!), this Valencian city celebrates its share of the annual affair with the commencement of its grape harvest acknowledged as La Fiesta de la Vendimia (August 23 – September 3). Central to La Fiesta is the practice of Noche de Zurra which, owing to some uncanny customs, can catch first-timers off guard! In what has been tradition for years, locals parade the streets to implore the Supreme Being for water required for the forthcoming harvest.

Read Complete IIPM Article, Click on IIPM Article

Source :- IIPM Editorial, 2006, Editor - Prof. Arindam Chaudhuri

For More IIPM Info, Visit below....
http://spaces.msn.com/iipm-academics/
http://spaces.msn.com/iipm-new-delhi-iipm/
http://spaces.msn.com/iipm-mumbai-iipm/
http://spaces.msn.com/iipm-campus/
http://spaces.msn.com/power-iipm/
http://iipmsense.blog.co.uk/
http://iipmband.blog.co.uk/
http://iipmrediscovery.blog.co.uk/
http://iipmdestinations.blog.co.uk/
http://iipmmemory.blog.co.uk/

Where CSR is state responsibility

IIPM BUSINESS & ECONOMY
Consumers being taken for a ride has become a regular habit for companies (see box on right). There is virtually no food product in India that is not contaminated by pesticides and other harmful chemicals. The real solution is to enact effective laws & ensure they’re implemented in letter & in spirit. For the last three years, Indian policy makers have been working at their own elephantine pace to enact such a law. In the first week of August, the Rajya Sabha did pass the Food Safety & Standards Bill, 2005. Yet, even this might not prove sufficient to deter a company with deep pockets from running rings around the Indian consumer. Hailing the new law as a land mark, the Food Processing Minister, Subodh Kant Sahay, remarks, “The new Food Bill has a provision for consumers to lodge complaints... Action will be taken against manufacturers if the complaints are found valid.” The penalty: A fine ranging from Rs.1 lakh to Rs.7 lakh. But then, how much of hurt would a Rs.7 lakh fine cause to a company that can pay millions of rupees to celebrities like Aamir Khan to endorse its products & then spend hundreds of millions more in advertising?

Many senior level managers who spoke to B&E pointed out that the problem in India has never been a shortage of laws, but the right mechanism to enforce those laws. And all agreed that the only possible way for making companies like Coke and Pepsi listen to the wake up call is when the Indian consumers decide to vote with their wallets.

Read Complete IIPM Article, Click on IIPM Article

Source :- IIPM Editorial, 2006, Editor - Prof. Arindam Chaudhuri

For More IIPM Info, Visit below....
http://iipminterests.blog.co.uk/
http://iipm-brightness.blog.co.uk/
http://iipm-mission.blog.co.uk/
http://iipm-process.blog.co.uk/
http://iipm-express.blog.co.uk/
http://iipm-power.blog.co.uk/
http://iipm-blog.blog.co.uk/
http://iipm-amazing.blog.co.uk/
http://iipm_media.rediffblogs.com/
http://iipmnational.rediffblogs.com/
http://iipmmarvelous.rediffblogs.com/

Miles to go before I sleep...

IIPM BEST MBA INSTITUTE
Points out Richard Ptak, Chief Analyst at Ptak Noel and Associates, “The transaction brings together the strengths of HP open view systems, network and IT service management soft ware with Mercury’s strength in application delivery, IT governance and service oriented architecture governance.” HP expects its soft ware business to generate annual revenue of $2 billion (from the present $1 billion) and growth rates of 10%-15% by 2008.

Also, the deal gives HP a chance to become an end-to-end solution provider, a berth that was once restricted to IBM. Big Blue isn’t resting though; as if in response, it took up asset and service management company MRO Soft ware for $740 million on August 3. HP will do well to continue on the acquisition path to acquire complementary technologies and capabilities in the soft ware arena, and Mercury is just the beginning.

Read Complete IIPM Article, Click on IIPM Article

Source :- IIPM Editorial, 2006, Editor - Prof. Arindam Chaudhuri

For More IIPM Info, Visit below....
http://rupiah.rediffblogs.com/
http://iipmcurrency.rediffblogs.com/
http://jroller.com/page/info
http://jroller.com/page/SUCCESS
http://my.opera.com/sonu-a/
http://my.opera.com/sonu-b/
http://iipm-centers.blogspot.com/
http://placements-iipm.blogspot.com/
http://free-blog-site.com/iipm_publication
http://free-blog-site.com/iipm_2
http://famous-blogger.blogspot.com/
http://iipm-growth.blogspot.com/

The MisFORTUNE 500!

IIPM PUBLICATION
For the Fortune #2 Wal-Mart, Berkeley Labour Centre in 2004 contended that the company’s employees are paid so less that majority of its workers in California depend heavily on government aid programs costing the exchequer a whopping $86 million annually, particularly in health care and housing projects. GM, placed at 5th, received a film ‘promo’ in Michael Moore’s documentary Roger & Me, which highlighted the disastrous consequences on the families of 40,000 laid-off workers in Flint.

The 6th ranked Chevron has been credited with a $7.42 million sexual harassment suit (1992), shooting at protesters in Nigeria (1998), and 10 refinery accidents sending scores to hospitals (1999). Ford earned ‘plaudits’ for first agreeing to stop advertisements in gay magazines in 2005, and then withdrawing the decision after protests. The company has been ranked 9th this year. ConocoPhilips, ranked 10th, America’s largest oil refiners, agreed in 2005 to spend $525 million to settle the case for violating the Clean Air Act. Fortune #11, GE, discharged 1.3 million pounds of lethal polychlorinated biphenyls over 30 years into New York’s Hudson River, making it the most polluted hazardous waste site of the US.

Read Complete IIPM Article, Click on IIPM Article

Source :- IIPM Editorial, 2006, Editor - Prof. Arindam Chaudhuri

For More IIPM Info, Visit below....
http://www.journalhome.com/iipmblog
http://aboutiipm.egoweblog.com/
http://iipm-web.blogspot.com/
http://iipm-info-iipm.blogspot.com/
http://iipm-progress-iipm.blogspot.com/
http://blogger-is-best.blogspot.com/
http://blogger-club.blogspot.com/
http://blogger-progress.blogspot.com/
http://blogger-source.blogspot.com/
http://iipmtop.blogspot.com/
http://iipm-best-b-school.blogspot.com/
http://industryiipm.blogspot.com/
http://www.sonulatwal.9k.com
http://sonuright.mbablogs.businessweek.com/

THE FRENCH TRIED IT TOO... : IIPM

IIPM BUSINESS & ECONOMY
Tere are people who are known to live by the sword... and die by it. Former Vivendi CEO Jean-Marie Messier was one such man, who hoped to create a media and entertainment conglomerate that would rival the AOL Time Warner merger. His maniacal acquisition spree in a period of six years propelled Vivendi to the big league of the American media and entertainment industry. Messier first took the media world by a storm when he executed a massive $34 billlion merger of the Vivendi media empire, Canal+ TV networks and the Canadian company Seagram to form Vivendi Universal. He brought in Universal Studios, Universal Music and USA networks along with a series of telecom companies in Europe and the USA. Rather than enabling Vivendi to compete with Time Warner, these acquisitions dragged the group’s financials to the extent that Vivendi posted losses of €23.3 billion for the financial year 2001-02, the largest in French corporate history. The company also faced charges of fudging up accounts to show a good liquidity and had to pay $50 million as penalty. Jean-Rene Fourtou became the CEO of Vivendi in 2002, after Messier was forced out. Fourtou not only steered Vivendi out of losses by 2004 but also improved the financial health. Vivendi Universal is now right on track with total revenues of €19.48 billion in 2005, an increase of 9% 2004. Sometimes, a one man show makes for a good plot….

Read Complete IIPM Article, Click on IIPM Article

Source :- IIPM Editorial, 2006

For More IIPM Info, Visit below...

IIPM Faculty ! IIPM GOP ! IIPM Campus Resources ! IIPM Campus Events ! IIPM Sports Club ! IIPM Support Services ! IIPM Campus ! IIPM Libraries ! IIPM Cafeteria ! IIPM Academic Centres ! IIPM Wilton Park Reports ! IIPM Feedback ! IIPM Links ! IIPM Sitemap ! Contact IIPM !

SHARK INSTINCTS

IIPM MANAGEMENT INSTITUTE
Acquiring the already established brands alleviates the big daddies from the trouble of launching and establishing new brands in a market. Global giants are also resorting to brand acquisitions to strengthen their foothold in India. A classic case is Heinz India Ltd., which is scrambling to beef up the brands it acquired from Glaxo. Complan, the flagship brand of Glaxo, was re-introduced with new flavours, and this summer, the company also relaunched Glucon-D & Nycil. Indian companies are responding as well, and in kind. Godrej Consumer Products Ltd. (GCPL) acquired 100% stake in Keyline brands (which has personal care brands like Cuticura, Erasmic, Nulon) in 2005. Adi Godrej, Chairman and Managing Director, GCPL said, “The acquisition of Keyline Brands has given us access to several geographies as well as some strong brands and trademarks.” Tata Tea acquired Czech brand Jemca in May this year. Its subsidiary, Tata Coffee has acquired Eight O’Clock Coffee Co. for $220 million in June 2006.

Certainly, acquiring brands helps in eliminating competition and expanding into new areas. States Satish Sohoni, COO, Food Additives Business, Tata Chemicals Ltd., “While marketing FMCG products, one has to keep in mind the regional unbranded players and that’s why constant re-launching is required to connect with the customer.” Their flagship brand, Tata Salt, was recently relaunched with a new look.

With re-launching or re-branding, the sharks are now certainly eating away at the markets, and it is likely that the unbranded Nemos will soon bid adieu to the shelves of your nearest grocery stores.

Read Complete IIPM Article, Click on IIPM Article

Source :- IIPM Editorial, 2006, Editor - Prof. Arindam Chaudhuri

For More IIPM Info, Visit below....
http://www.seedwiki.com/wiki/iipm/

http://www.fairspirit.com/sonu00/

http://www.seedwiki.com/wiki/iipm_b-school
http://just-look.blogdrive.com/
http://sonu-hh.livejournal.com/
http://sonu501.wordpress.com
http://sonu119.zbloggy.com/
http://iipm.blog-city.com/
http://sonu77.blogmatrix.com/
http://sonu72.tblog.com/
http://surenderlatwal.tripod.com/IIPM-B-SCHOOL/
http://surenderlatwal.tripod.com/IIPM/

The ‘low rise’ epoch of Philip Marineau

IIPM BUSINESS & ECONOMY
Marineau’s words on his retirement announcement indicate how satisfied he is with his achievements, “I have accomplished what I set out to do and have the opportunity now to turn over the operations of the company to the next generation of leadership. The business is in much stronger financial shape. We have transformed LS&CO. from being primarily a jeans wear manufacturer into a highly competitive global marketer and distributor of apparel.” However, these words are sweeter than what statistics reveal. After seven odd years LS&CO still looks faded. It’s true that the company has shown some signs of recovery, as in 2005, the company’s net profit stood at $150 million – an increase of 413.2% over 2004, but still Levi is on a life support system. The company registered a miniscule 1% gain in annual sales to touch $4.13 billion in 2005, but the good news is that this was the company’s second consecutive year of stable sales after an eight year long slump.

Read Complete IIPM Article, Click on IIPM Article

Source :- IIPM Editorial, 2006, Editor - Prof. Arindam Chaudhuri

For More IIPM Info, Visit below....
http://businessmanagement.jeeran.com/
http://www-management-courses.ebloggy.com/
http://iipm-institute.21publish.com/
http://iipm-institute.21publish.com/vidhhyalaya
http://iipm-b-school.blog.ca/
http://sonuright.bravehost.com
http://www.freewebs.com/iipm-institute/index.htm
http://www.journalscape.com/iipm/
http://iipminstitute.blogonfly.com
http://sonu-site.supersized.org
http://surendersingh.bloggoing.com/
http://sonusingh.alfablog.com/