Service with a SMILE!

IIPM PUBLICATION
By altering mindsets that are firmly ensconced within the milieu that makes up a corporate, the argument is that it is possible to revolutionise the attitude that is displayed towards customers. These affable leanings can moor clientele in a short-term rapport, but if you seek a symbiotic relationship that entails long-term loyalty, little imperatives make all the difference. It might be easy to dismiss this book as based on a figment of an over-active imagination, but that cannot possibly be the case seeing that Kindness has its origins in painstaking research and even goes so far as to instantiate its arguments by liberally peppering the content with real-life examples of companies that are known for the exceptional delivery of customer service that has come to encapsulate their customer interactions. In essence, Horrell expounds on his view that spreading the ‘love’ (read kindness and consideration) creates a ripple effect of its own volition and acts as the harbinger of astonishing customer relations.

For Complete IIPM Articles, Click here

Source :- IIPM Editorial, 2006, Arindam Chaudhuri's Initiative

For More IIPM Info, Visit below....
http://spaces.msn.com/iipm-publications/
http://spaces.msn.com/iipm-editorials/
http://spaces.msn.com/iipm-management/
http://spaces.msn.com/iipm-india-publication/
http://spaces.msn.com/iipm-india-iipm/
http://spaces.msn.com/iipm-business-economics/
http://spaces.msn.com/iipm-mumbai/
http://spaces.msn.com/b-school-iipm/
http://spaces.msn.com/iipm-alliances/
http://spaces.msn.com/iipm-alumni/
http://spaces.msn.com/iipm-application/

For More IIPM Article, Visit below....
Mr. ‘Paper’onni!
Wine Wonder, Down Under…
The findings are shocking
Social Revolution' or 'Capitalist Carnival'?
New IT Park to come up in Jaipur
LEAGUE OF DENTED CHAMPIONS : IIPM
EAT, DRINK AND STAY HEALTHY
Marineau has creditably improved the finances of LS&CO. , but his job is still largely undone
Tsotsi!!
IIPM : One that glitters most is ‘Indian’ gold